Case Studies
Manufacturing
Streamlined IT Solutions by GoodSuite Enhancing Efficiency
Objectives
The client, a leading supplier, sought advice on upgrading their printing equipment and simplifying the management of multiple technology vendors to ensure an efficient, streamlined tech landscape.
Challenges
- Vendor Fragmentation: The client was managing several vendors for different technology needs, such as copiers, printers, and IT support. This created inefficiencies and confusion.
- Complex Procurement Decisions: Uncertainty about the best choices for printer leases led the client to seek advice from their trusted IT provider.
- Time Sensitivity: The client needed to make decisions quickly to avoid disrupting their operations, and they valued expert guidance for quick resolution.
Solutions
GoodSuite, already providing IT services for the client, was able to step in as a single-source solution for their technology needs. After receiving a request for advice on the printer lease, GoodSuite:
- Reviewed the proposed printer leasing terms.
- Demonstrated the benefits of consolidating all technology services under one trusted vendor.
- Provided a comprehensive plan to replace their copiers, phones, and other printers with updated equipment, all under a single management system.
Benefits
Streamlined Technology Management
GoodSuite manages their entire network infrastructure, including printers, copiers, phones, and IT services.
Enhanced Vendor Efficiency
By consolidating vendors, reduced the complexity of working with multiple technology providers, saving time and administrative effort.
Trusted Partnership
GoodSuite’s expertise and quick turnaround instilled confidence, leading to additional contracts for other services.
We’ve been a client of Goodsuite since 2022 and I’m delighted to say they have been providing us with exceptional service. From the time they acquired our legacy IT service provider, Brent and his team have demonstrated an unparalleled level of expertise and professionalism. Their response time and commitment to partnering with us to wholistically manage and support our IT needs has been nothing short of impressive.
Not only do they possess deep technical knowledge, but they also explain complex issues in an easy-to-understand manner, ensuring that we are well-informed at every step. Their proactive approach has prevented potential problems before they even arise, saving us valuable time and resources.
In addition to IT support, Goodsuite has also earned our copier and printer business, so in addition to workstations, servers (on prem and cloud), and network equipment, they sell and service our copiers and network printers. Having this comprehensive “one stop shop” has proven beneficial for us. Users very much appreciate having everything in one place when they have questions or need support.
Furthermore, what sets Goodsuite apart is their unwavering dedication to customer satisfaction. Our dedicated Account Manager Christian goes above and beyond to tailor their services to meet our specific needs, making us feel like a priority. Their friendly and approachable demeanor makes working with them a pleasure.
In short, Goodsuite has been a game-changer for our organization. We highly recommend their services to anyone seeking reliability, professional expertise, and exceptional customer service.Brent D.
