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GoodSuite Guarantees
Service You Can Count On, Every Step of the Way.
Fast Response Guarantee
We know every minute of downtime affects your productivity. That’s why we commit to arrive on site for a local service area copier/printer service call within 2 hours and responding to an IT service issue within 30 minutes.
If we do not, we will provide an Operation Gratitude Battalion Buddy stuffed teddy bear, in your name, to a child with a recently deployed parent.
Complete Replacement Guarantee
If you are not totally satisfied with any of the multifunction copiers, printers, scanners, digital displays, or related accessories delivered under your agreement, GoodSuite will, at your request, replace it without charge with an identical model or other equipment with comparable features and capabilities.
* Sufficient opportunity to remedy the equipment must be allowed before replacement is initiated. This Guarantee applies to all brands and types of equipment that have been continuously maintained by GoodSuite, or its authorized partner, under your agreement. This guarantee is good for the entire current lease period or three years (whichever is greater) for all new equipment and one year for “previously installed” equipment.
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Results you can count on.
“Our service person Michael Shoup is always very nice, and informative when fixing our printer/copier. When we call for a service he is usually here within 30min. Thank you for your services.”
Virginia Higashi
Title / Position
Mike was prompt in his arrival time, quickly identified the issue, and even took the time to provide maintenance and clean up the printer. Always a pleasure working with Goodsuite.
Erin Perez
Title / Position
“Awesome company! We lease our copier from them and anytime we have something go askew with our machine they are on it right away! Mike Johnson is our technician and he’s fabulous! Highly recommend him and his work.”
Rebecca Artis
Title / Position
Goodsuite has been fantastic. Their commitment to service has gone far beyond what we could ever expect.
Greg Johnson has been a pleasure to work with and always ensures we are taken care of promptly.
Alex Nadolski
Title / Position
